CLIENT/TRAINER AGREEMENT

1) My commitment to you.

* Confidentiality*

a) All information you give me will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you.

b) Recommendations. Using my judgement and experience, I will suggest certain exercises and other lifestyle advice that I believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can accommodate them.

c) Referral. I intend to work with you within the scope of my knowledge and competencies as a REPs Registered Exercise Professional. Therefore when I believe it is in your best interests to see another health professional, I will refer you appropriately.

d) If I (the trainer) cancels or runs late. Unforeseen circumstances may arise which require our sessions to be rescheduled. In this event the following policy will apply:

• If I am forced to cancel our session within 24 hours I will make up the session at no charge to you.

• If I am forced to cancel our session giving you more than 24 hours’ notice I will reschedule as soon as possible.

• If I run late in starting our session I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you.

2) Your responsibilities to me. 

*Disclosure of information* 

a) Please disclose all health information as requested at our initial consultation and keep me updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend.

b) Accepting potential risks. Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that I require you to be aware of and for you to sign the informed consent and disclaimer that I will provide.

c) If you (the client) cancel or run's late.

• If you cancel your session with less than 24 hours’ notice, or fail to show you will be required to forfeit your session or be required to pay the session fee if you haven't already paid upfront. 

• If you cancel your session within 24 hours notice then you will not be charged for the session nor will you lose the session. 

• If you (the client) are late to a session, I will do my best to get the most out of the remaining time left in the session as I am unable to run over time due to previously arranged client commitments.

d) Other terms - If the client wishes to use a PT Studio, he/she will need to pay the Studio fee in total before the session/sessions start.

 

PLEASE NOTE: In the event that you need to reschedule or you are running late for a session, please contact me ASAP by

 

Option 1: Texting or calling and leaving a message on 07411473811

 

Option 2: Emailing me at pt.coach@outlook.com

 

e) Session options and term:

Session Length Minutes .............................................

Session package Booked ...........................................

Session fee.       £.............................. per package         OR           £ ............... per session

This agreement will run until the session package has been finished and all sessions have been completed (please note that the agreement cannot be cancelled during the initial term and no refunds will be given).

Any request to cancel this agreement after the initial term is completed is required to be in writing i.e. email or letter.

f) Payment option's:

• Cash at the start of a package or before each session  (Cash must be paid for a session in hand just in case of cancellation less than 24 hours notice as per agreed).

• Direct credit/Bank transfer per package no later than the day of training.

Being prepared for your session. To get the most out of your session I recommend the following

• Have a small snack or light meal two or three hours before your session.

• Be sure you are well hydrated and avoid alcohol prior to training. 

• If you are feeling unwell before your session please contact me.

• Bring a small towel and water bottle to your session

• Wear appropriate clothing and footwear (ask me if you are unsure)

• Be ready at the appointed time

h) Communication and Commitment:

While I can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. I can best help you with this process if you keep me fully informed of any issues that arise for you and if you have any questions or concerns whatsoever please don’t hesitate to voice them with me.

3) Terms of this agreement

  1. The client understands that they are paying the trainer for their services as outlined in this agreement. In the event that the client doesn’t use the services/package they bought, the client will still be responsible to make payment for the full initial term as agreed above.

  2. The client understands that once they have paid for a package no refunds are applicable. The client must either use up the sessions booked or forfeit them. In the instance that the client doesn't use any sessions within a 30 days period they will be automatically forfeiting their entire package and the sessions from that package may be revoked at the discretion of the trainer.  

  3. The trainer will deliver their sessions and advice to the best of their ability and the client agrees to make all payments by the due date.

ACKNOWLEDGEMENT OF THIS AGREEMENT - I have read and understood this agreement. A copy will be provided to the client within 7 days.

CLIENT'S NAME .......................................................       SIGNATURE ......................................................    DATE ..........................

TRAINER'S NAME ....................................................       SIGNATURE ......................................................    DATE ..........................

* This is my Client/Trainer agreement form which I have all client's sign before they start a transformation program with me. Once a client has decided which package suits them, they are sent an e-mail which link's to a 'Docusign' online agreement.

©2018 Created by Johnny Roberts